The Glenwood Weekly Gazette - Have a Cuppa With Claire

Speaking of the event, Newton said, "Some people define diplomacy as the ability to tell someone to go to hell in such a way that they look forward to the trip. I don't call this being diplomatic, I call it being assertive! Whether you are dealing with friends, clients or colleagues, how you communicate ultimately determines whether your relationship is clear, open and honest or fraught with tension, misunderstanding and arguments."

For information on the event, call 031 312 9488 or log onto www.clairenewton.co.za