Our ability to talk is one of the things that makes us unique as a species, and most people say their first words when they are barely a year old. Why then, when talking is something we’ve been doing since infancy, do we so often fail to communicate effectively as adults?

The truth is, while talking may come naturally, actual communication is a skill which we need to learn in order to do it properly.

Many people suppress their own feelings, needs and wants because they’re not sure how to go about expressing them without upsetting others. Some people express them too forcefully. The outcome in both cases is always unsatisfactory to one, if not both, parties.

It is possible to ask for what you want, let people know how you feel, and say no if necessary without being pushy or aggressive. The key is learning to be assertive.

Assertive people communicate in a way that is clear, open and respectful of other people, ensuring they enjoy healthy, positive relationships - both at work and at home.

This course teaches you the fundamental skills and attitudes you need to enjoy the many benefits of being more assertive.

Some people define diplomacy as the ability to tell someone to go to hell in such a way that they look forward to the trip. I don’t call this being diplomatic - I call it being assertive!

Whether you are dealing with patients, clients or colleagues, HOW you communicate ultimately determines whether your relationship is clear, open and honest - or fraught with tension, misunderstanding and arguments.

In this talk I explain what it means to communicate assertively, why this is beneficial and how to achieve this kind of relationship with your patients, clients and colleagues.